Frequently Asked Questions

Have a question that isn't answered here? Feel free to contact me.

How do I get started?

Take a look at our services to help make a decision on the services that you need.  Then contact me to discuss the details of your project. I will help determine the best package based on your needs.

How does the payment work?

By default, we split all projects into two equal payments. One payment is due to book at the Discovery Phase & the second payment is at the completion of the project at the Launch Phase. You can also choose to pay in full for an extra 5% discount!

How do I pay?

All payments are made via a secured invoice that is sent to you via email for easy tracking. Invoices can be paid using a credit or debit card with a Visa, Mastercard, Discover or American Express logo.  Personal Checks are not accepted. Business Checks are acceptable.

Can you print my project?

As we work with clients around the world, we do not currently offer print services. However, we’ll format all of your necessary files for the printer of your choosing. If you don’t have a printer, we can recommend our favorite online printers as well. Pickup in Atlanta, GA is available with the printer that we use.

Can you rush my project?

Successful project happen when we don’t rush through them. Typically we are booked pretty solid and are usually unable to bump up timelines. However, if you have a very strict upcoming deadline, feel free to reach out & see if it may work – please note that as much as we may try, we make no guarantees to accommodate a rush project.

How do I contact you?

Email is always preferred over phone calls due to the nature of the services we are providing. I also like to have a written record of all of our communications for future reference and confirmation. If you cannot communicate via email at all, I will not be able to work with you on your project.

Can I use my own hosting?

Absolutely! If you have already purchased a hosting plan with another company, we can use that.  Websites are built in WordPress and will work on the latest versions of PHP and MySQL. If your hosting does not support this, we can create your site using our own website builder.

Do I own my project design?

Yes! During the development process, any sample that are sent are not final files and will have a sample watermark on them preventing you from using them. However, once we have completed the development process for your project, and you have approved the final version, you are the rightful owner 100%.

Can I send a sketch?

Yes, I encourage rough sketches and digital mock-ups as this helps me to better understand your exact vision.  Even if you’re not good a drawing, a rough sketch helps me to understand where you would like specific content placed.

Can I change the design?

No. Any design changes will incur a design few for either an altered project, or a new project, depending on the complexity of the changes you would like to make.

Can I update my own website?

I always do what we can to enable clients to be able to update their sites on their own. Sometimes, depending on the complexity of a website, it’s not always possible for a client to update everything themselves. However, you will not need to know HTML or buy any special software to do the basic operations of your site.

Can you fix an existing site?

Yes! For one time changes, we will provide you with an estimate before beginning the work and charge at our standard hourly rate. If you anticipate regular needs for maintenance, one of our Ongoing Maintenance Plans may be more cost-effective for you.

Will you teach me to use WordPress?

I will provide one hour of free training for all web design projects. Additional hours are available at an hourly rate. In addition, the WordPress Codex is vast and there are a wide range of books, online tutorials, and classes available to help new users learn WordPress.

Do I need a store for a few products?

No. If you only have a handful of products, you can use PayPal for payment processing. However, you should understand that your customers will be directed to PayPal’s site while placing their order. Also, as your sales grow, it will become more economical to switch to a standard merchant plan.

What do I need for a store?

For standard e-commerce functionality on your website, you will also need: an SSL (Secure Socket Layer) certificate, a merchant account, a payment gateway, a back-end database for processing orders and storing customer information, and a shopping cart solution. We can help you with all of these items.

be who you are · use what you have · do what you can