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(50% Deposit)

Hi! Yes, it’s that simple. If you’re local we can meet in person over coffee or we can “meet” via phone or email to discuss the primary service need, budget and timeline for completion.

(Optional Partial Payment)

The next step is to complete our questionnaire to provide the details of your project and your business needs.  This brainstorming process gives me the chance to ponder your ideas for success.

(Final Payment)

The creative process starts here!  Now that I have your details & ideas, I will begin creating design concepts for you to approve and make revisions if needed.  The magic starts!

How do I get started?

Take a look at our services to help make a decision on the services that you need.  Then contact me to discuss the details of your project. I will help determine the best package based on your needs. Once your deposit or full payment is confirmed, you will receive a Questionnaire via email to provide the complete details for your project.

Do you offer technical support?

If you need technical assistance at any time during the process or after delivery, please email me immediately for assistance. I offer free unlimited email assistance. Technical support is free and unlimited but conditional.

How can I contact you?

I’d love to hear from you! Email is my preferred form of communication and I welcome your questions and comments. Please contact me through the contact form or send me a quote request if you would like an estimate for your project. Please allow up to 48 hours for a reply.

Email is always preferred over phone calls. I need a written record of all of our communications for future reference and to look back on throughout the process. If you cannot communicate via email at all, I will not be able to work with you on your project. In the case of a natural disaster or emergency, I can set up a phone chat for you immediately.

How does payment work?

For all services, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. The second payment is required upon the halfway point, with an optional third payment due upon completion of the project.  If you need your payments divided into three parts, please advise at the start of your project.

Do you offer payment discounts?

If you make full payment upfront for your project, your project will be further discounted by 10%. You may also reserve your spot in our design queue for 25% retainer fee if you need more time to get started and want to reserve your start date or if we are not available.

Do you offer referral discounts?

Since most clients visit Monica Made It based upon a design I’ve created, I don’t typically offer a referral discount.  However, I will consider an 8% discount if your project is a large project.

What are the different logo types?

Word-marks: Word-marks are the most widely used logo type, and are typically comprised of text and a typeface. The text or company name is usually written and given a unique typographic treatment (Microsoft, Yahoo, The Home Depot).

Icon-marks: A strong yet simple graphic symbol, that represents the company. This can be realistic or more abstract (Nike swoosh, Apple Computer).

Combination Marks: A combination of an iconic symbol along with a word-mark. This is a flexible means of conveying the company name and introducing an element to act as a symbol for the company. The elements can be used separately or together.

How long will it take to complete my logo?

The length of time it takes to create a logo is based on several factors.  Custom design work can take anywhere from 1-2 weeks, depending on the complexity of the design and the number of revisions you require.  Of course, these are general guidelines, and we will make every effort to meet the time frame you have in mind at the time of your request.

Do I own the logo once completed?

Yes!  During the development process, any sample logos that are sent are not final files and will have a sample watermark on them preventing you from using them.  However, once we have completed the development process for your logo, and you have approved the final version, you are the rightful owner of the final logo 100%.

What can I use my logo on?

Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.

Can you create a logo based on my own sketch?

Yes, we encourage rough sketches and digital mock-ups as this helps us to better understand your exact vision.

What is the average cost of a logo?

It is difficult to quote an average price, due to the enormous range in requirements for a logo design.  There are many, many factors that influence the ultimate cost of any given logo.  Our logo branding packages start at $180.

What file types will I receive for my logo?

The final logo will be delivered in 3 file types:

  1. EPS (vector)
  2. JPEG (for use online with a solid white background)
  3. PNG (for use online with a transparent background)

Can I change my logo after completed?

You will receive an EPS (vector) file for your logo which allows you to make changes using a vector editing program like Adobe Illustrator.  However, these changes are not included in your design fee once the design is completed.

What is a Responsive Website?


Responsive web design allows you to have a single website that automatically adjusts to the screen size of the device on which it is being viewed, such as a desktop computer, a tablet or a smartphone.  It does this by re-structuring the content to work well on mobile devices without making the user pinch & zoom.

How long will it take to complete my website?

The length of time it takes to create a fully functional website is based on several factors.  Custom design work can take anywhere from 1-4 weeks, depending on the complexity of the design and the number of revisions you require.  Of course, these are general guidelines, and we will make every effort to meet the time frame you have in mind at the time of your request.

Can I see my website during the development?

Absolutely! We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your site to the major search engines.

Will I be able to update my site on my own?

We always do what we can to enable clients to be able to update their sites on their own. Sometimes, depending on the complexity of a website, it’s not always possible for a client to update everything themselves. For e-commerce sites, you will at the very least be able to add/manage products from within your admin.  You will not need to know HTML or buy any special software to do the basic operations of your site.

What do I need to setup a store on my site?

First, of course, you’ll need a site design that includes the functional elements of an online store. So if we are using a template that you have purchased from a third-party, it needs to be compatible with eCommerce.  For standard eCommerce functionality, you will also need several additional components: an SSL (Secure Socket Layer) certificate, a merchant account, a payment gateway, a back-end database for processing orders and storing customer information, and a shopping cart solution. We can help you with all of these items.

Do you offer hosting and domains?

Yes! If you prefer to have your site hosted by Monica Made It, and your domain purchased with us, we do offer this service.  Hosting is $125 a year, Domains are $10.  You can learn more here.

I need to update an existing site, can you do it?

Yes! For one time changes, we will provide you with an estimate before beginning the work and charge at our standard hourly rate. If you anticipate regular needs for maintenance, one of our Ongoing Maintenance Plans may be more cost-effective for you.

What is SEO?

SEO is “search engine optimization”. SEO is the process of improving the visibility of pages of your site within the search engines. The main purpose is to increase the exposure of specific keywords that pertain to your business, drawing in visitors to your site who are looking for what you offer, which in turn increases sales opportunities.  You can learn more here.

What is the average cost of a website?

It is difficult to quote an average price, due to the enormous range in requirements for a site.  There are many, many factors that influence the ultimate cost of any given website.  Our website branding packages start at $1,000.  You can learn more here.

How many changes can I make to my website?

We’ll provide as many revisions as we possibly can before your website is launched.  After you’ve identified the general format and color schemes of your preferred design, we’ll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.

Will you teach me how to use WordPress?

We will provide one hour of free training for all web design projects. Additional hours are available at an hourly rate. In addition, the WordPress Codex is vast and there are a wide range of books, online tutorials, and classes available to help new users learn WordPress.

I only want to sell a few items, do I need a store?

No. If you only have a handful of products, you can use PayPal for payment processing. However, you should understand that your customers will be directed to PayPal’s site while placing their order. Also, as your sales grow, it will become more economical to switch to a standard merchant plan.

I already have hosting can I use that?

Yes!  We use WordPress for 80% of website projects. WordPress will work on the latest versions of PHP and MySQL.  If your hosting does not support this, we can create your site using our own CMS.

Is printing included?

For business card order, yes.  For other print materials, no. If you require a large amount of prints you will be responsible and billed for additional printing cost outside of the normal/reasonable costs.

Can I print the designs myself?

Yes, all print projects come complete with print ready files.  So you can print them yourself on your own printer, order online or have them printed locally.

How long will it take to receive my order?

Once a job is approved, normal turnaround for printing is 5-7 business days. Once a job is complete, you will be emailed a tracking number if it is shipping directly to you. If your job isn’t being shipped, you will be notified that you can pick up or when delivery will be. Holidays do effect turnaround times.

Where is my order shipping from?

In most cases, your order will be printed and shipped from our printing partner in California.  If you are located in Atlanta Georgia, you will have the option of picking up your order from my printing partner in the downtown area.

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